How do I place an order? Browse our products, add what you want to the basket, then when you’re done, click on the basket in the top right corner, go through checkout process, including signing up. Boom! Done. Our webshop is categorised based off product type, lifestyle type or dietary requirements. You can also use the ‘search’ bar at the top of the page.
Can I edit my order? If you need to update your order, please contact us:firstname.lastname@example.org reference your order number (it's been sent to your email address).
Can I order chilled products? Unless you’re local to us in Manchester and are choosing our local bicycle courier delivery or collection, chilled goods wouldn’t reach you in a good condition, and perhaps be unsafe to consume. If you add any chilled goods to your order, it will automatically restrict the delivery options to local courier or collection from us in store.
There was a problem with my order We’re sorry there was a problem. If you can’t find the answer you’re looking for in our FAQ’s, feel free to email us detailing the issue at email@example.com
Do you have any discounts right now? The best place to get our current discounts, offers and exclusives, is to sign up to our mailing list. We only send out marketing emails once a week, and promise it’ll only be what we’re up to, offers and new stuff.
How much can I order? We have not set a limit on how much can be ordered, but do be aware that the shipping is calculated from the weight of your order.
Can I cancel my order? If you need to update your order, please contact us: firstname.lastname@example.org and reference your order number (it's been sent to your email address).
Returns policy We're just checking on that for you. But in the mean time, email us at email@example.com and start your email with 'WEBSHOP'.
When is payment processed? We're just checking on that for you.
ABOUT SHIPPING & TRACKING
Shipping Policy (the hows, whos and whens) For national delivery, we use Hermes. We offer a 'fast' delivery of 1-2 days or standard delivery of 3-5 days. For fast delivery (1-2 days from order date), you must complete your order by 10am, otherwise, it will roll onto the next day's shipping. We ship Monday - Friday.
Fruit & Veg Boxes, Wines and anything under 'Manchester local', are only available for local delivery in Manchester or for collection from us at 111 Oxford Rd, Manchester, M1 7DU. If your basket is only presenting you with local delivery or collection, and you would like Hermes delivery instead, check your basket for any items that say they are local delivery only, and remover them.
For local delivery in Manchester, that includes 'Manchester Fresh' products, we use eco-friendly bicycle courier 'Last Mile Logistics' , a living wage employer. They deliver within 5 miles at a flat fee of £6+VAT. We ship every Friday with Last Mile Logistics.
Can I order things from 'Manchester Local' if I'm not in Manchester? In short, no. Fruit & Veg Boxes, Wines and anything under'Manchester local', are only available for local delivery within 5 miles of us or for collectionfrom us at 111 Oxford Rd, Manchester, M1 7DU. If your basket is only presenting you with local delivery or collection, and you would like Hermes delivery instead, check your basket for any items that say they are local delivery only, and remove them.
Tracking my order Depending on the courier you have chosen, there will be a tracking code or designated day of your delivery. Check your order confirmation email for this.
What kind of packaging do you use? We reuse & recycle cardboard boxes to ship your packages, to help keep waste low and stay as eco-friendly as possible. We also paper tape instead of plastic, compostable starch chips and paper packing materials. We may occasionally have to use plastic bubble wrap to keep certain items safe, but we reuse and recycle wherever we can.
My order hasn’t arrived. You should have received a delivery day or tracking code for your courier, so you can see where your order is up to. If you’re order has been delayed or your tracking number isn’t working, email us at firstname.lastname@example.org and we’ll try to track it down for you.
Can I collect from you? Absolutely, and it’s free! Just selected ‘collection from 11 Oxford Rd, Manchester, M1 7DU’ when you’re checking out.
Can I visit you? Yes, we love visitors. We have a physical shop and plant-based café in Manchester, UK. You can find us at 111 Oxford Rd, Manchester, M1 7DU. Here’s our opening hours for our shop & café.
How do I contact your marketing team? email us at email@example.com, and start your subject with ‘WEBSHOP:’
I’m a supplier, how can I contact you? If you’re a supplier and would like to work with us, please email us at firstname.lastname@example.org, and specify if you would like to work with our physical shop also.
We've been a shop on Oxford Road in Manchester for 50 years. We're a living wage foundation employer, hold the fair tax mark, support charity and a co-operative. Read about our ethics and story in our 'about us'.
Our webshop opening hours For fast delivery (1-2 days from order date), you must complete your order by 10am, otherwise, it will roll onto the next day's shipping. We ship Monday - Friday.
choosing a selection results in a full page refresh