How do I place an order?
Browse our products, add what you want to the basket, then when you’re done, click on the basket in the top right corner, go through checkout process, including signing up. Boom! Done. Our webshop is categorised based off product type, lifestyle type or dietary requirements. You can also use the ‘search’ bar at the top of the page.
Can I edit my order?
If you need to update your order, please contact us: firstname.lastname@example.org and reference your order number (it's been sent to your email address). Please be aware that we are unable to edit orders where "local delivery" is the selected delivery method. In these instances we may need to create a secondary order to enable us to make the edits you require.
Can I order chilled products?
Unless you’re local to us in Manchester and are choosing our local bicycle courier delivery or collection, chilled goods wouldn’t reach you in a good condition, and would be deemed unsafe to consume. For this reason, we only allow these items for local delivery or collection. If you add any chilled goods to your order, you must select the delivery options for local courier/local delivery or collection from us in store.
There was a problem with my order
We’re sorry there was a problem. If you can’t find the answer you’re looking for in our FAQ’s, feel free to email us detailing the issue at email@example.com
Do you have any discounts right now?
Under 'Your Rewards', you can earn points that will give you discounts. Read about it here.
The best place to get our current discounts, offers and exclusives, is to sign up to our mailing list. We only send out marketing emails once a week, and promise it’ll only be what we’re up to, offers and new stuff.
How much can I order?
We have not set a limit on how much can be ordered, but do be aware that the shipping is calculated from the weight of your order. Mail orders that weigh in excess of 15kg cannot be sent as a single parcel due to the constraints of the shipping company Evri. If you are struggling to select the mail order option at checkout, check your basket, remove a few items and try to see if this resolves the issue. Or get in touch with us as we may have to be dispatch the order in two separate deliveries, please be aware that this will incur an additional shipping charge.
Can I cancel my order?
If you need to update your order, please contact us: firstname.lastname@example.org and reference your order number (it's been sent to your email address). Please note, we are not able to edit orders that have been placed for local deliveries.
As per your statutory rights you are entitled to return any item that is deemed to be unsatisfactory quality, unfit for purpose or not as described. Should you be dissatisfied with your order, please email us at email@example.com and start your email with 'WEBSHOP'. quoting your order number.
- When is payment processed? Payments are processed during the checkout process, however payments may not show immediately as this depends on your card provider.
ABOUT SHIPPING & TRACKING
Shipping Policy (the hows, whos and whens)
For national mail-order delivery up to a maximum of 15kg we use Evri. We offer a standard delivery of 3-5 days or 'fast' delivery of 1-2 days. For fast delivery (1-2 days from order date), you must complete your order by 9:30am as the carrier needs your parcel at the designated collection point prior to 12pm, otherwise, it will roll onto the next day's shipping. Evri do not ship orders on Saturday or Sunday, so please bear this in mind if selecting fast delivery on Fridays. We ship Monday - Friday.
Fruit & Veg Boxes, Wines and anything under 'Manchester local', are only available for local delivery in Manchester or for collection from us at 111 Oxford Rd, Manchester, M1 7DU. If your basket is only presenting you with local delivery or collection, and you would like Hermes delivery instead, check your basket for any items that say they are local delivery only, and remover them.
For local delivery in Manchester, that includes 'Manchester Fresh' products, we use our local, eco-friendly bicycle couriers Chorlton Bike Deliveries, which is a fellow workers' co-operative and living wage employer. They deliver within a 5 mile radius of our physical store at a flat fee of £6+VAT. We currently ship every Friday with Chorlton Bike Deliveries.
Can I order things from 'Manchester Local' or things labelled 'Manchester Only' if I'm not in Manchester?
In short, no. Fruit & Veg Boxes, Wines and anything under 'Manchester local', are only available for local delivery within 5 miles of us or for collection from us at 111 Oxford Rd, Manchester, M1 7DU. If your basket is only presenting you with local delivery or collection, and you would like Hermes delivery instead, check your basket for any items that say they are local delivery only, and remove them.
Tracking my order
Depending on the courier you have chosen, there will be a tracking information available. Local deliveries sent via Chorlton Bike Co-op are currently dispatched on Fridays generally between 11:00am and 3:00pm. On mail orders shipped with Evri, we cannot offer a designated day for your delivery, this is entirely up to the carrier and their logistics. Do check the tracking information that we send you as this will inform you of your parcels progress.
What kind of packaging do you use?
We reuse & recycle cardboard boxes we receive as part of the deliveries we receive to ship your packages, this helps to keep waste low and stay as eco-friendly as possible. We also use paper tape instead of plastic, compostable starch chips and paper packing materials, that can all be recycled or composted. We may occasionally have to use plastic bubble wrap to keep certain items safe, but we reuse and recycle wherever we can.
My order hasn’t arrived.
You should have received a delivery day or tracking code for your courier, so you can see where your order is up to. If you’re order has been delayed or your tracking number isn’t working, email us at firstname.lastname@example.org and we’ll try to track it down for you.
Can I collect from you?
Absolutely, and it’s free! Just select ‘collection' from 111 Oxford Rd, Manchester, M1 7DU’ when you’re checking out, orders can generally be collected during the store's regular opening hours. Please note that as the store is closed on Sundays, any collection orders placed between 4:00pm on Saturday afternoon and 9:30am on Monday will not be available to collect until 10:30am on Monday mornings.
Can I visit you?
Yes, we love visitors. We have a physical shop and plant-based café in Manchester, UK. You can find us at 111 Oxford Rd, Manchester, M1 7DU. Here’s our opening hours for our shop & café: http://www.8thday.coop/opening-times/
How do I contact your marketing team?
email us at email@example.com, and start your subject with ‘WEBSHOP:’
I’m a supplier, how can I contact you?
If you’re a supplier and would like to work with us, please email us at firstname.lastname@example.org, and specify if you would like to work with our physical shop also.
GIFT CARDS & EVERYTHING ELSE
Our webshop opening hours
For fast delivery (1-2 days from order date), you must complete your order by 10am, otherwise, it will roll onto the next day's shipping. We ship Monday - Friday.
On The Eighth Day Digital Gift Card
will be emailed to the email you have given. It can be exchanged for any goods on our online shop, and can only be used digitally. It cannot be exchanged for cash and no change will be given.
On The Eighth Day In-store Gift Vouchers
can be exchanged for any goods or services from the shop and café. It cannot be used digitally. It cannot be exchanged for cash and no change will be given. Must be used within two years of purchase date. Not valid unless stamped with the official seal.
- We've been a shop on Oxford Road in Manchester for 52 years. We're a Living Wage Foundation employer, hold the Fair Tax Mark, support local charities and our business is run as a workers' co-operative. Read about our ethics and story in our 'about us'.