• ABOUT SHIPPING & TRACKING

• Shipping Policy (the hows, whos and whens)
  For national mail-order delivery up to a maximum of 15kg we use Evri. We offer a standard delivery  time of 3-5 days from the date of shipping or 'fast' delivery of 2 days. For fast delivery (2 days from the shipping date), you must complete your order by 9:00am as the carrier needs your parcel at the designated collection point prior to 11am, otherwise, it will roll onto the next day's shipping. Evri do not ship orders on Saturday or Sunday, so please bear this in mind if selecting fast delivery on Fridays, any order received after 9am on Friday will be shipped, but the reality is that the carrier will not necessarily collect your parcel until Monday. We ship Monday - Friday. 
• We may occasionally contact you regarding your delivery charge if you are located within a Location Charge Postcodes area. Some postcodes in the UK are unfortunately more expensive to deliver to for our carrier Evri, this is due to some areas requiring parcels to be sent using ferries or where they are located further from Evri depots. These deliveries are unfortunately subject to a further charge of £2.75 from Evri and these postcodes are also ineligible for Fast delivery.

For local delivery in Manchester, that includes 'Manchester Local or Manchester Fresh' products, we use our local, eco-friendly bicycle couriers Chorlton Bike Deliveries, which is a fellow workers' co-operative and living wage employer. They deliver within a 5 mile radius of our physical store at a flat fee of £6+VAT. We currently ship every Friday with Chorlton Bike Deliveries. However if Friday falls on a bank Holiday, we will usually switch to Thursday delivery.

• Can I order things from 'Manchester Local/ Manchester Fresh' or things labelled 'Manchester Only' if I'm not in Manchester?
  In short, no. Fruit & Veg Boxes,  Wines and anything under 'Manchester local', are only available for local delivery within 5 miles of our store in Manchester or for collection from us at 111 Oxford Rd, Manchester, M1 7DU. If your basket is only presenting you with local delivery or collection options, and you would like mail order (Evri) delivery instead, check your basket for any items that say they are local delivery only, and remove them. If you mistakenly order these items, we will contact you to notify you that we can't deliver those items.
  
  
• Tracking my order
  Depending on the courier you have chosen, there will be a tracking information available. Local deliveries sent via Chorlton Bike Co-op are generally dispatched on Fridays generally between 11:00am and 3:00pm.  On mail orders shipped with Evri, we cannot offer a designated day for your delivery, this is entirely up to the carrier and their logistics. Do check the tracking information that we send you as this will inform you of  your parcels progress.                                             

• What kind of packaging do you use?
  We reuse & recycle cardboard boxes we receive as part of the deliveries we receive to ship your packages, this helps to keep waste low and stay as eco-friendly as possible. We also use paper tape instead of plastic, compostable starch chips and paper packing materials, that can all be recycled or composted. We may occasionally have to use plastic bubble wrap to keep certain items safe, but we reuse and recycle wherever we can. 
  
  
• My order hasn’t arrived.
  You should have received a delivery day or tracking code for your courier, so you can see where your order is up to. Generally the courier will not class a parcel as being delayed or missing until the tracking indicates that the parcel  has not moved for 5 days (standard shipping) or 2 days (fast delivery). If you’re order has been delayed or your tracking number isn’t working, email us at deliveries@8thday.coop and we’ll try to track it down for you.
  
  
• Can I collect from you?
  Absolutely, and it’s free! Just select ‘collection' from 111 Oxford Rd, Manchester, M1 7DU’ when you’re checking out. Collection orders can be collected during the Shops regular opening hours of 09:30 to 17:30 Monday to Saturday. Collection orders are generally be available to collect 4 hours after ordering, however, if you have ordered whilst the store is closed, the earliest you will be able to collect is 13:30 the following working day.  Please note that as the store is closed prior to 09:30 and after 17:30pm Monday to Saturday and all day on Sundays, any collection orders placed between 14:00 on Saturday afternoon and 9:30am on Monday will not be available to collect until 13:30 on Monday mornings.